Terms & Conditions of Service

The agreement you accept when registering for and using the Qualify AI B2B outreach automation platform.

1. Introduction and acceptance

These Terms & Conditions of Service (the “Terms”) govern access to and use of the Qualify AI platform, website, dashboard, application programming interfaces, and all related tools and services (together, the “Service”). The Service is provided by Saltvision BV, a company established in Belgium, in the European Union, registered with the Crossroads Bank for Enterprises under enterprise and VAT number BE 0786.771.552 and having its registered office at Waregemsesteenweg 157a, 9770 Kruisem, Belgium. Qualify AI is the trading name under which Saltvision BV operates the Service; your contract is with Saltvision BV.

These Terms form a binding legal agreement between the Provider and (a) the organisation that opens an account and subscribes to the Service (the “Customer” or “Tenant”), and (b) each individual invited to use the Service under that account (an “Authorised User”). References to “you” or “your” mean, as applicable, the Customer and each Authorised User. The Customer is responsible for ensuring that all of its Authorised Users comply with these Terms.

By registering for an account, ticking the acceptance checkbox at checkout, or accessing or using any part of the Service, you agree to these Terms. If you accept on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity. We record the date, time, document version and technical details of your acceptance as evidence of the agreement.

2. Definitions

• Platform / Service — the Qualify AI software-as-a-service outreach automation solution and all associated features.
• Customer / Tenant — the organisation that registers for and holds a subscription to the Service.
• Authorised User — an individual (for example an employee or contractor of the Customer) granted access under the Customer’s account.
• Prospect — a business contact or company identified, imported, contacted or managed through the Service.
• Customer Data — data uploaded, imported, generated or processed by or for the Customer through the Service, including Prospect data, uploaded recipient lists, campaign content and engagement records.
• Business Brief / ICP Definition — the Customer-specific inputs, prompts, Ideal Customer Profile criteria, qualification rubric and AI configurations used to guide the Service.
• AI Features — functionality of the Service that uses artificial intelligence, including lead qualification scoring, email copy generation, reply analysis, follow-up drafting, audio transcription and speech synthesis.
• Autopilot — the optional setting described in Section 4 under which the Service automatically approves and dispatches AI-generated outreach without individual human review.
• Engagement Data — records of recipient interaction with your outreach, such as email opens, link clicks, replies and unsubscribes.
• GDPR — Regulation (EU) 2016/679 (General Data Protection Regulation).
• EU AI Act — Regulation (EU) 2024/1689 laying down harmonised rules on artificial intelligence.
• Sub-processor — a third party engaged to process personal data in connection with the Service, listed at qualifyai.eu/sub-processors.

3. Description of the Service

Qualify AI is a multi-tenant, AI-assisted platform that automates the B2B prospect-to-deal outreach pipeline. Subject to your subscription tier, the Service provides an integrated workflow that may include:

• Lead discovery — identifying candidate companies and contacts matching a defined Ideal Customer Profile, including via third-party business-data providers.
• AI qualification — scoring and prioritising leads using AI models, with supporting reasoning.
• AI copy generation — drafting multi-variant, personalised outreach email content for review.
• Human approval — surfacing generated emails and lead decisions in a dashboard so a human reviews, edits, approves or rejects them before any message is sent.
• Sending and tracking — dispatching approved emails through the email account you connect, and recording Engagement Data such as opens, clicks and replies.
• Reply monitoring and follow-ups — analysing replies, generating follow-up drafts, and managing threaded follow-up sequences.
• Pipeline management — tracking each lead through states such as Pending, Approved, Deployed, Replied, Meeting and Won/Lost, and supporting meeting booking.
• Manual prospect search — on-demand lookup and enrichment of individual prospects, subject to plan entitlements and per-lookup limits.
• Bulk outreach — where included in your plan, sending a fixed message to a recipient list you supply by paste or file upload (see Section 8).
• Optional voice assistant — where you enable it, an assistant that transcribes your speech into instructions and reads campaign briefings aloud (see Section 12).

The Service is provided on a subscription basis. We may add, modify or remove features over time to improve the Service, and will use reasonable efforts to give notice of material changes that adversely affect core functionality.

4. Human review, Autopilot and your responsibility for what is sent

By default, the Service operates on a human-in-the-loop model: AI-generated outreach emails and key lead decisions are surfaced in the dashboard for a human to review, edit, approve or reject before anything is sent.

The Service also offers Autopilot, an optional setting that you may enable at tenant level. When Autopilot is enabled, the Service automatically approves and dispatches outreach generated from the campaign configuration, message variant, targeting rules and qualification thresholds that you have set, without individual human review of each message. Autopilot is off unless you switch it on, and you may switch it off at any time.

You must not enable or configure Autopilot in a way that would remove human oversight where applicable law requires it, or in order to circumvent the acceptable-use rules in Section 7 or the outreach compliance obligations in Section 8.

5. Eligibility, accounts and Authorised Users

5.1 Eligibility

The Service is intended solely for business and professional use by organisations and their personnel. It is not directed at consumers. You must be at least 18 years old and capable of entering into a binding contract to use the Service.

5.2 Account registration

You agree to provide accurate, current and complete information at registration and to keep it up to date. Each account is for the identified Customer only. The Customer is responsible for configuring roles and permissions for its Authorised Users.

5.3 Authorised Users and responsibility

The Customer is responsible for all activity carried out under its account and by its Authorised Users, and must ensure that each Authorised User complies with these Terms. The Customer must promptly deactivate access for any Authorised User who should no longer have it.

5.4 Account security

You are responsible for safeguarding login credentials and for any use of the Service through your account. You must notify us without undue delay at sales@qualifyai.eu of any suspected unauthorised access or security incident affecting your account.

6. Subscriptions, plan limits, fees and payment

Access to the Service requires an active subscription. Your plan determines your entitlements, which may include the number of qualified leads generated per month, access to bulk outreach, manual prospect search allowances, the voice assistant, and the number of Authorised Users. Fees, billing frequency, included usage limits and any usage-based or per-organisation pricing are set out in the applicable order, plan description or pricing page. Unless stated otherwise:

• fees are stated exclusive of VAT and other applicable taxes, which you are responsible for paying;
• subscriptions renew automatically for successive terms unless cancelled before the renewal date;
• fees already paid are non-refundable except where required by mandatory law;
• we may suspend the Service for overdue payments after reasonable notice; and
• we may change fees for future terms with prior notice as required by law.

Payments are processed by our payment provider; we do not store your full card details. Exceeding a plan entitlement may result in the relevant feature pausing until the next billing period or until you upgrade.

7. Acceptable use

You agree to use the Service lawfully, ethically and in accordance with these Terms. You must not, and must not permit any Authorised User or third party to:

• use the Service to send unlawful, deceptive, harassing, defamatory, hateful or misleading communications;
• send outreach without a valid legal basis, or in breach of anti-spam, e-privacy, consumer-protection or marketing laws;
• contact individuals who have opted out, unsubscribed, or objected to receiving communications;
• misrepresent your identity, impersonate any person or entity, or send from domains or mailboxes you are not authorised to use;
• upload or process data you do not have the right to use, or special-category personal data without a lawful basis;
• use the Service for prohibited AI practices (see Section 13) or for high-risk decision-making about individuals;
• attempt to bypass usage limits, security controls, rate limits, sending warm-up schedules or reputation safeguards;
• reverse engineer, scrape, resell, or create competing derivative services from the Service, except as permitted by mandatory law;
• introduce malware, or interfere with or disrupt the integrity or performance of the Service;
• use the Service in breach of the acceptable-use policies of connected third-party providers, including your email provider.

We may investigate suspected violations and may suspend or restrict access to protect the Service, our other customers, recipients or third parties. You are responsible for the content of every message sent from your account and for the consequences of your outreach activity.

8. Outreach compliance obligations

Because the Service facilitates direct B2B outreach, you carry specific responsibilities as the party deciding who to contact and what to say. You agree that:

• you determine the recipients, targeting criteria and message content, and you are the sender of record for all communications;
• you will ensure a valid lawful basis for processing Prospect personal data and for each contact — for example a legitimate interest properly assessed and documented under the GDPR, where applicable;
• you will honour opt-out and unsubscribe requests promptly and will not remove or disable the unsubscribe mechanism the Service includes in outgoing messages;
• you will include the information required by applicable law in your communications, such as sender identity and a means to opt out;
• you will comply with the ePrivacy rules and national marketing laws of every market you contact; and
• you will not make false, unsubstantiated or misleading claims in outreach generated with the Service.

8.1 Recipient lists you upload

Where your plan allows you to supply a recipient list directly — by pasting addresses or uploading a file — you warrant that you have a lawful basis to contact every address in that list and that no address on it has opted out of receiving communications from you. The Service applies de-duplication and its suppression list before sending, but it cannot verify your lawful basis and does not do so.

8.2 Suppression and unsubscribe

The Service maintains a suppression list of recipients who have unsubscribed, objected, or been manually suppressed. Suppression records are retained for as long as necessary to keep honouring the opt-out, including after the deletion of other Customer Data, because deleting them would cause the opted-out person to be contacted again.

8.3 Sending limits and deliverability

The Service applies daily sending caps and a gradual warm-up schedule to protect the reputation of the mailbox and domain you connect. These limits are technical safeguards, not commercial commitments. We do not warrant inbox placement or delivery, and you must not attempt to circumvent these limits.

8.4 Sending from your own mailbox — risks you should understand

Outreach is sent from the email account you connect to the Service, so that messages come from your own address and your own domain. Your relationship with your email provider — such as Google Workspace or Microsoft 365 — is governed by that provider's own terms, which you continue to be bound by.

You acknowledge and agree that:

• you remain responsible for complying with the terms of your email provider, and for satisfying yourself that your intended use of the Service is permitted by them;
• the safeguards we apply — daily caps, a graduated warm-up schedule, suppression of opted-out recipients, unsubscribe links, and monitoring of bounce rates — reduce this risk but cannot eliminate it;
• we are not responsible for any action your email provider takes against your account, including restriction or suspension, and any resulting loss or disruption to your business;
• we may pause your sending at any time, without prior notice, where we reasonably believe it is necessary to protect you, other Customers, recipients, or the Service — for example where bounce or complaint rates exceed acceptable thresholds;
• you may revoke our access to your mailbox at any time through your provider, which will immediately stop all sending and reply monitoring; and
• you must not connect a mailbox you are not authorised to use.

8.5 Credentials and access you grant us

To send on your behalf and to detect replies, you grant the Service access to the email account you connect, either by authorising it through your provider's consent screen or by supplying credentials. You confirm that you are entitled to grant that access. We store the resulting tokens or credentials in encrypted form, use them solely to send your approved outreach and to read replies to it, and never use them to read unrelated mail. Access remains revocable by you at any time.

9. Engagement tracking and e-privacy

Where enabled, the Service records Engagement Data by embedding a tracking pixel in outgoing emails and by rewriting links to record clicks. This tells you whether a message was opened and whether a link was followed, and it drives features such as non-opener follow-ups and campaign analytics.

Rules on email tracking differ across jurisdictions, and some supervisory authorities treat open-tracking pixels as requiring the recipient’s prior consent. The Service provides controls that suppress the tracking pixel for recipients in jurisdictions where we have configured such suppression, and it fails closed — suppressing the pixel — where the recipient’s country cannot be determined. These controls are provided to help you comply; they do not constitute legal advice and they do not relieve you of responsibility.

You are responsible for determining whether tracking is lawful for each recipient and market you address, for configuring the available controls accordingly, and for disclosing your tracking practices in your own privacy information. If you are unsure whether tracking is permitted in a given market, disable it for that market.

10. Data protection and privacy (GDPR)

10.1 Roles of the parties

For personal data contained in Customer Data, including Prospect data, the Customer acts as the data controller and the Provider acts as a data processor, processing such data on the Customer’s documented instructions and to provide the Service. Each Authorised User acts under the Customer’s controllership. For the limited data we process for our own purposes — account administration, billing, Service security, and improving the Service in an aggregated form that does not identify Prospects — we act as controller and our Privacy Policy applies.

10.2 Data Processing Agreement

The processing of personal data on your behalf is governed by our Data Processing Agreement (“DPA”), which is incorporated into these Terms by reference and forms part of them. Where there is a conflict on data-protection matters, the DPA prevails. The DPA sets out the subject matter, duration, nature and purpose of processing, the categories of data and data subjects, and the parties’ obligations under Article 28 GDPR.

10.3 Security measures

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss or disclosure, taking into account the state of the art and the risks of processing. Tenant data is logically separated so that one Customer cannot access another Customer’s data. You are responsible for security within your control, including credential management, access settings and the security of the email account you connect.

10.4 Sub-processors and international transfers

We use vetted Sub-processors to deliver the Service, including business-data providers, AI model providers, email infrastructure, hosting and payment providers. The current list, with the purpose, location and transfer mechanism for each, is available at qualifyai.eu/sub-processors. Where personal data is transferred outside the European Economic Area, we rely on a valid transfer mechanism such as an adequacy decision or the European Commission’s Standard Contractual Clauses, together with any required supplementary measures. We will give notice of intended changes to Sub-processors so that you may object on reasonable data-protection grounds.

10.5 Data subject rights and assistance

Taking into account the nature of the processing, we will provide reasonable assistance to enable you to respond to requests from data subjects exercising their GDPR rights — access, rectification, erasure, restriction, objection and portability — and to meet your obligations regarding security, breach notification and data protection impact assessments. Where a Prospect contacts us directly, we will refer them to you as controller and inform you.

10.6 Personal data breach

We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data, and will provide the information reasonably required to support your notification obligations under Articles 33–34 GDPR.

10.7 Retention and deletion

We retain Customer Data for the duration of your subscription. On termination or expiry we will, at your choice and within the periods set out in the DPA, delete or return Customer Data, except where retention is required by law or, in the case of suppression records, necessary to keep honouring opt-outs as described in Section 8.2. You are responsible for exporting any data you wish to keep before deletion.

11. Artificial intelligence and EU AI Act compliance

The Service includes AI Features that assist with lead qualification, content generation, reply analysis, follow-up drafting and, where enabled, audio transcription and speech synthesis. This Section explains how those features work and the responsibilities of each party under the EU AI Act (Regulation (EU) 2024/1689), which entered into force on 1 August 2024 and applies in phases: prohibited-practice and AI-literacy rules from 2 February 2025, general-purpose AI and governance rules from 2 August 2025, and the main body of obligations from 2 August 2026.

11.1 Nature and limitations of AI output

AI Features are assistive tools. AI-generated scores, text and analyses are probabilistic, may contain errors or inaccuracies, and may not reflect current facts. They are provided as drafts and recommendations for human review, not as final autonomous decisions. You must review AI output before relying on it, and you are responsible for any content you approve and send — or that Autopilot sends on your configured behalf.

11.2 AI recommendations are not professional advice

AI-generated scores, suggestions and recommendations are informational only and do not constitute legal, financial, tax, compliance or business advice. You remain responsible for your own decisions and for obtaining professional advice where appropriate.

11.3 Human oversight

The Service is designed to support meaningful human oversight of the AI Features: outreach and key lead decisions are surfaced for approval by default, campaign configuration is under your control, and Autopilot can be disabled at any time. You agree to maintain meaningful human oversight and not to configure or use the Service in a manner that removes that oversight where it would be unlawful to do so.

11.4 Transparency toward recipients

Where the Service generates or manipulates content that is sent to third parties, you are responsible for ensuring appropriate transparency toward recipients as required by applicable law, including any obligation to make clear when they are interacting with AI-generated communications or automated systems.

11.5 Prohibited AI practices

You must not use the Service, or any AI Feature, for practices prohibited by Article 5 of the EU AI Act or otherwise unlawful, including manipulative or deceptive techniques that materially distort behaviour and cause harm, exploitation of vulnerabilities, social scoring of individuals, or any use designed to unlawfully profile, manipulate or harm natural persons.

11.6 No high-risk or solely automated decisions about individuals

The Service is intended for B2B outreach. It is not designed or authorised for high-risk uses under the EU AI Act, nor for making solely automated decisions producing legal or similarly significant effects about individuals under Article 22 GDPR. Lead scores rank business opportunities; they are not assessments of individuals for employment, credit, insurance, or any similar purpose. You must not use the Service for such purposes without implementing your own compliant safeguards and legal basis, and you accept sole responsibility if you do so.

11.7 AI literacy

You agree to ensure that Authorised Users who operate the AI Features have an adequate level of AI literacy for their role, including an understanding that AI output requires review and may be wrong.

11.8 Explainability

Where technically feasible, the Service provides supporting reasoning for AI-generated scores and recommendations to help you interpret and review them. Such explanations are provided on a best-efforts basis and do not change the assistive, non-binding nature of AI output.

12. Optional voice assistant

Where your plan includes it and you enable it, the Service provides a voice assistant that transcribes your speech into instructions and reads campaign briefings aloud using synthesised speech.

This feature is optional and is off unless you enable it. Audio you record is transmitted to our AI provider for transcription and is not retained by us after processing beyond what is needed to produce the result. You should not dictate special-category personal data or confidential information you do not wish to transmit to that provider. You are responsible for deciding whether this feature is appropriate for your data and for informing your Authorised Users.

We may from time to time make additional optional interfaces or notification channels available on a trial or temporary basis. Where such a channel would transmit Customer Data to a provider not listed on the sub-processor page, we will update that page and give notice before the channel processes personal data on your behalf, in accordance with Section 10.4.

13. AI data, model training and data sources

13.1 No model training without opt-in

Customer Data, prompts, Business Briefs, ICP definitions, campaign content and AI interactions are not used to train the Provider’s or any third-party AI models, unless the Customer explicitly opts in. Where you opt in, you may withdraw consent for future training at any time; withdrawal does not affect training already lawfully carried out before withdrawal.

13.2 Third-party AI providers

The AI Features rely on third-party AI providers that process your inputs solely to deliver the Service and return output, acting as Sub-processors under the DPA. We use commercial API arrangements under which such providers do not use your inputs to train their models, except to the extent you have opted in under Section 13.1.

13.3 Third-party business data

Business and contact data made available through the Service may originate from third-party data providers. Such data is provided on an “as available” basis and is not guaranteed to be accurate, complete or current. You are responsible for verifying data before relying on it and for ensuring you have a lawful basis to process it. Contact details may be redacted or partially masked until you choose to reveal them, and revealing them may consume plan credits.

14. Third-party services and integrations

The Service integrates with third-party providers for lead data, AI models, email delivery, hosting, payments and related functions. Your use of those integrations may be subject to the third party’s own terms and policies. We are not responsible for third-party services outside our control, for their availability, or for changes they make. Where you connect your own accounts — in particular the email account used for sending and reply monitoring — you authorise the Service to access them for the purposes of providing the Service, you confirm you are entitled to grant that access, and you remain bound by the relevant provider’s rules. You may revoke that access at any time, which will stop sending and reply monitoring.

15. Usage limits, fair use and beta features

15.1 Usage and rate limits

Your plan may include limits on AI requests, lead searches, email generation, sending volume and other resources. We may apply technical rate limits and safeguards to protect the stability, security and fair allocation of the Service across tenants.

15.2 Fair use

You must use the Service reasonably and as intended. Abuse, scraping, prompt flooding, automated overloading, and excessive or abnormal automated use beyond your plan entitlements are prohibited.

15.3 Abuse detection and enforcement

We may monitor for, and act on, signs of spam, abnormal sending behaviour or misuse of AI resources — including by throttling, suspending or restricting accounts to protect the Service, recipients and third parties. Where practicable we will give notice, but we may act immediately in serious cases.

15.4 Beta and experimental features

Features identified as beta, preview or experimental are provided “as is”, may be changed or withdrawn at any time without notice, and are excluded from any service commitments and, to the fullest extent permitted by law, from warranties.

16. Intellectual property and ownership

16.1 Our rights

The Service, including its software, workflows, models, interfaces and all related intellectual property, is and remains owned by the Provider and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, solely for your internal business purposes.

16.2 Your data and approved outputs

You retain all rights in Customer Data. You own the outreach content you approve and finalise through the Service. The Provider retains ownership of the platform, software, AI models and underlying technology, including general improvements to them. You grant us a limited licence to host, process and transmit Customer Data and approved content as necessary to provide and support the Service and to comply with law.

16.3 Prompts and configurations

Prompts, Business Briefs, ICP definitions and Customer-specific AI configurations that you create remain your property. You grant us a limited licence to process them solely to provide the Service; we will not use them to train models except to the extent you have opted in under Section 13.1.

16.4 Feedback

If you provide suggestions or feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service, without obligation to you.

17. Confidentiality

Each party may access the other’s confidential information. Each party agrees to protect the other’s confidential information with reasonable care, to use it only to perform under these Terms, and not to disclose it except to personnel and advisers who need it and are bound by confidentiality. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.

18. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, whether express or implied, including fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. In particular, we do not warrant or guarantee inbox placement, delivery, open, reply, meeting or conversion rates, nor any specific commercial result from outreach or AI output, nor the accuracy of third-party business data. Nothing in these Terms excludes liability that cannot be excluded under mandatory law.

19. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising out of or related to these Terms or the Service. Subject to the foregoing, and except for liability that cannot be limited by law — such as for death or personal injury caused by negligence, for fraud, or, where applicable, for breaches of data protection law — each party’s total aggregate liability arising out of or related to these Terms will not exceed the total fees paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to the claim. You remain solely responsible for your outreach activity and its consequences.

20. Indemnification

You will defend, indemnify and hold harmless the Provider against claims, damages and reasonable costs arising from: (a) your Customer Data, uploaded recipient lists or outreach content; (b) your use of the Service in breach of these Terms or of applicable law, including data-protection, marketing, e-privacy or AI law; or (c) your infringement of third-party rights. We will notify you of the claim, allow you to control the defence — without settling in a way that admits your liability without your consent, not to be unreasonably withheld — and provide reasonable cooperation.

21. Term, suspension and termination

These Terms apply for as long as you have an account or use the Service. Either party may terminate a subscription in accordance with the applicable plan or order, or for material breach that is not cured within a reasonable notice period. We may suspend or terminate access immediately where required to protect the Service, comply with law, or address serious misuse, including breaches of Sections 7, 8, 11 or 15. On termination, your right to use the Service ends, scheduled campaigns and follow-ups stop, and the data provisions of Section 10 and the DPA apply. Terms that by their nature should survive — including Sections 13, 16–20 and 23 — survive termination.

22. Changes to the Terms and the Service

We may update these Terms to reflect changes in the Service, in law, or in our practices. For material changes we will provide reasonable prior notice by email or in-product notice, and we will publish the new version number and effective date at the top of this page. Changes take effect on the stated effective date. Your continued use of the Service after that date constitutes acceptance of the updated Terms; if you do not agree, you should stop using the Service and may terminate in accordance with these Terms. Previous versions are available on request.

23. Governing law and jurisdiction

These Terms are governed by Belgian law and by European Union law, without regard to conflict-of-law rules. Subject to any mandatory rights that cannot be varied by contract, the courts of the Enterprise Court of Ghent, Kortrijk division (ondernemingsrechtbank Gent, afdeling Kortrijk), Belgium, have exclusive jurisdiction over disputes arising out of or in connection with these Terms and the Service. Mandatory provisions of the GDPR and the EU AI Act apply in addition to, and prevail over any conflicting term in, these Terms.

24. General provisions

• Entire agreement. These Terms, together with the DPA, the Privacy Policy and any order or plan, form the entire agreement between the parties on their subject matter.
• Order of precedence. In case of conflict: the DPA governs data-protection matters; an executed order governs commercial terms; otherwise these Terms apply.
• Severability. If any provision is held invalid, the remainder stays in effect and the invalid provision is replaced, so far as possible, with a valid one reflecting its intent.
• Waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. Legal notices to us should be sent to sales@qualifyai.eu; we may notify you via your account email or in-product.
• No partnership. These Terms do not create any partnership, agency or employment relationship between the parties.

25. Contact

Questions about these Terms or the Service can be directed to sales@qualifyai.eu. Data-protection enquiries can be directed to sales@qualifyai.eu.

Saltvision BV, trading as Qualify AI
Waregemsesteenweg 157a, 9770 Kruisem, Belgium
Enterprise & VAT number BE 0786.771.552
sales@qualifyai.eu · +32 56 62 51 95

Qualify AI — Terms & Conditions of Service, version 2.4. Supersedes version 2.3. New in 2.4: the operating legal entity is confirmed as Saltvision BV, with its registered office and its enterprise and VAT number now stated in full, and the “provider details pending” notice removed; a statement identifying Saltvision BV as the operator of both qualifyai.eu and saltvision.com has been added. No substantive term has changed. Earlier changes in 2.3: the operating legal entity, its registered office and its enterprise number were shown as pending confirmation; no substantive term changed. Earlier changes in 2.2: Section 8.4 on the risks of sending from your own mailbox, including possible restriction or suspension by your email provider, and Section 8.5 on the credentials and mailbox access you grant. Earlier changes in 2.1: completed provider and jurisdiction details; new Section 4 on Autopilot and responsibility for automated sending; new Section 9 on engagement tracking and e-privacy; new Section 12 on the optional voice assistant; expanded Section 8 covering uploaded recipient lists, suppression retention and sending limits; plan-entitlement language added to Section 6.